Clic presentation #1 Job Seekers at the Library

This presentation was lead by Joyce Hannan and Kathie Stenzel. Joyce began by talking about unemployment Insurance.
-The workforce center's website is yourworkforcecenter.com/ and it's important that applicants read all of the directions and answer questions truthfully.
-After completing the applications there should be a message that states the confirmation number and if they don't see that then they didn't finish the application and need to go back in and complete and submit the application.
-One possible are of confusion is with pin numbers. There is a 4 digit pin number for the unemployment website and there is a 6 digit pin number for the debit card.
-Applicants are never paid for the first week and it could be 4-6 weeks before the claimant will see a check.

Kathie then began to discuss the employment side of things.
- connectingcolorado.com is the online workforce center and every claimant has to register through this website.
- All applicants have to contact 5 potential employers each month unless they are in a highly specialized field (ex. pilot).
- Claimants have the opportunity to upload their resume so that the computer with fill in information where able and it will end up saving time.
- If any staff would like to play with this website Kathie gave a test S.S. # and password. Feel free to e-mail me if you'd like this information.
- If a claimant forgets their password for this site they can select forgot password and the system will e-mail the password; however if the e-mail has been changed then the e-mail will go to the old e-mail and the claimant will have to call to resolve the situation.
- An account should never be deactivated without the claimant first talking to someone at the workforce center.
- For e-mail notifications the user can't use Yahoo because Yahoo will always send mail to spam.
- If someone gets phone notifications and doesn't understand the automated message, they can sign into the website and click on calls and e-mails to check for notifications.

These are just the major items discussed in the session. They tried to give a brief overview, but mostly touched on the areas where people get confused. After talking with Joyce, she indicated that she would be happy to do a webinar where she can go step by step through the process of applying for unemployment so this could be an option for a future staff training. If anyone would like her informaiton please feel free to shoot me an e-mail.
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